Return policy
Returns and exchanges due to personal reasons (such as dislike, incorrect size, etc.), as well as any customs fees, insurance fees, and other related costs incurred, will be borne by the buyer, and these costs will also be deducted from the final refund amount.
Welcome to shop at OddlyGO! To ensure you receive quality service during your purchase, we have established a detailed return and exchange policy:
1. Conditions for Returns and Exchanges
1. Return and Exchange Time Limit: Within 7 days from the date of receipt of the product, if the product meets the return and exchange conditions, you can apply for a return or exchange.
2. Conditions for Return and Exchange:
- The product has quality issues (such as damage, functional defects, etc.).
- The received product does not match the description.
- The product has not been used and remains in brand new condition at the time of sale, including complete and undamaged packaging, accessories, labels, etc.
3. Situations Not Eligible for Return or Exchange:
- Products that exceed the 7-day return and exchange time limit.
- Damaged due to personal reasons affecting the appearance or function of the product.
- Any return or exchange requests due to normal wear and tear, accidental damage, or other non-quality issues.
- Customized or special-priced products (subject to the specific details on the product page).
If we suspect that a return is fraudulent, abusive, or inappropriate, we reserve the right to refuse the return and returns will not be allowed.
II. Return and Exchange Process
1. Application: Please contact customer service within the return and exchange time limit, providing the order number, product photos, and reason for the return or exchange.
2. Review: Our customer service team will review your application within 1-3 working days.
3. Return/Exchange: After approval, you need to send the product back to the designated address. Once we receive the product, we will process your return or exchange request within 7 working days.
4. Refund: If the return conditions are met, we will process the refund to your payment account after receiving the returned product.
III. Shipping Fee Explanation
- If the return or exchange is due to quality issues or incorrect goods, the shipping fee will be borne by us.
Four, Warm Tips
- Please ensure that the packaging is intact when returning the product to avoid secondary damage during transportation.
- If the product has been unsealed and used, and there are no quality issues, it will not be eligible for return or exchange.
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5. Contact Us
If you have any questions about our return and exchange policy or need assistance, please feel free to contact our customer service team at OddlyGO@Outlook.com.
Returns and exchanges due to personal reasons (such as dislike, incorrect size, etc.), as well as any customs fees, insurance fees, and other related costs incurred, will be borne by the buyer, and these costs will also be deducted from the final refund amount.
Welcome to shop at OddlyGO! To ensure you receive quality service during your purchase, we have established a detailed return and exchange policy:
1. Conditions for Returns and Exchanges
1. Return and Exchange Time Limit: Within 7 days from the date of receipt of the product, if the product meets the return and exchange conditions, you can apply for a return or exchange.
2. Conditions for Return and Exchange:
- The product has quality issues (such as damage, functional defects, etc.).
- The received product does not match the description.
- The product has not been used and remains in brand new condition at the time of sale, including complete and undamaged packaging, accessories, labels, etc.
3. Situations Not Eligible for Return or Exchange:
- Products that exceed the 7-day return and exchange time limit.
- Damaged due to personal reasons affecting the appearance or function of the product.
- Any return or exchange requests due to normal wear and tear, accidental damage, or other non-quality issues.
- Customized or special-priced products (subject to the specific details on the product page).
If we suspect that a return is fraudulent, abusive, or inappropriate, we reserve the right to refuse the return and returns will not be allowed.
II. Return and Exchange Process
1. Application: Please contact customer service within the return and exchange time limit, providing the order number, product photos, and reason for the return or exchange.
2. Review: Our customer service team will review your application within 1-3 working days.
3. Return/Exchange: After approval, you need to send the product back to the designated address. Once we receive the product, we will process your return or exchange request within 7 working days.
4. Refund: If the return conditions are met, we will process the refund to your payment account after receiving the returned product.
III. Shipping Fee Explanation
- If the return or exchange is due to quality issues or incorrect goods, the shipping fee will be borne by us.
Four, Warm Tips
- Please ensure that the packaging is intact when returning the product to avoid secondary damage during transportation.
- If the product has been unsealed and used, and there are no quality issues, it will not be eligible for return or exchange.
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5. Contact Us
If you have any questions about our return and exchange policy or need assistance, please feel free to contact our customer service team at OddlyGO@Outlook.com.